Question 1

Is OnTrack free to download and use?

Accepted Answer

Yes! OnTrack offers a free core tier that includes AI food photo logging, manual blood sugar entry, basic macro breakdowns, and daily glucose trends. Premium features like direct CGM sync and unlimited AI nutritionist coaching are available.

Question 2

Does OnTrack work without a Continuous Glucose Monitor (CGM)?

Accepted Answer

Absolutely. While OnTrack seamlessly syncs with CGMs like Dexcom and FreeStyle Libre, you can manually enter fingerstick blood sugar readings or simply use the app for AI photo meal logging and carbohydrate calculations.

Question 3

Which global cuisines and foods does OnTrack recognize?

Accepted Answer

OnTrack is trained on West African (Jollof, Kenkey, Fufu, Banku, Waakye), South Asian (Biryani, Chapati, Dal, Idli, Roti), East African (Injera, Ugali, Matoke), Caribbean (Rice & Beans, Ackee, Callaloo), Middle Eastern (Hummus, Falafel, Shawarma), and Western diets.

Question 4

Is my personal health and meal data secure?

Accepted Answer

Yes. OnTrack enforces end-to-end encryption for all health logs. We adhere to strict HIPAA data protection guidelines and will never sell your personal health records to third-party advertisers.

Question 5

Is OnTrack available for iOS / iPhone?

Accepted Answer

Yes! OnTrack is available on both the Google Play Store and the Apple App Store. Download it free today.

We're Here to Help You On Your Journey

Send Us a Message

Direct Support Channels

Frequently Asked Questions