OnTrack Terms of Service

Effective date: March 2026

These terms govern access to and use of the OnTrack website and application. By using the service, you agree to these terms.

1. Nature of the Service

OnTrack provides AI-supported nutrition guidance, logging tools, and health tracking features related to diabetes management.

OnTrack is not a medical device and does not provide medical advice, diagnosis, or treatment.

2. Eligibility and Account Use

You are responsible for maintaining the security of your account and for the accuracy of the information you provide. You may not use the service for any unlawful purpose or in any way that could interfere with the operation of the platform.

3. Health and AI Disclaimers

The app may generate meal plans, insights, reminders, and conversational responses using automated systems, including AI models. These outputs are for informational and educational purposes only.

You should always consult a qualified medical professional before making treatment decisions, medication changes, or acting on urgent health concerns.

4. User Responsibilities

Provide accurate information where required
Review AI-generated outputs before relying on them
Use emergency services or a licensed clinician for urgent medical issues
Do not misuse, reverse engineer, or attempt to disrupt the service

5. Data and Privacy

Your use of the service is also governed by the OnTrack Privacy Policy, which explains how personal and health-related data is collected, processed, stored, and deleted.

By using the service, you acknowledge that health-related data may be processed as described in the privacy policy.

6. Availability and Changes

OnTrack may update, suspend, or modify features at any time, including beta functionality, AI features, and integrations. We do not guarantee uninterrupted availability.

7. Limitation of Liability

To the maximum extent permitted by law, OnTrack and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for decisions made based on app content or AI-generated outputs.

8. Termination

We may suspend or terminate access to the service where necessary to protect users, comply with law, prevent abuse, or address security issues. You may stop using the service at any time and may delete your account through the app.

9. Contact

For legal, support, or terms-related questions, contact info@orangelabx.com.